WORST EXPERIENCE

Nedbank has debited my home loan on time every month but for some reason they keep double debiting me even though I’m not in arrears. Today I am extremely upset I called in yesterday they said they would immediately reverse however today I woke up again with no money in my account, leaving me stranded without petrol to get to work or buy what I need to for my kids. This has been the worst. This is now the 3rd time Nedbank puts me through this.yet again when I called they are not helping me they are saying a manager is assigned to my case and they don’t know when it would be resolved. I have tried all avenues to get my money back they just keep making excuses.