LM
Lorraine M

1 reviews | Active since Apr 2015

09 Jun 2015, 19:39

worst ever

I'm seriously done with this useless bank. Firstly, months back I tried to use my card only for the atm to tell me that my card has been ****** upon calling the contact centre I was told that the chip of my card has reached its limit. That was new to me but okay. Orfered a new card which I was billed for. After that I was okay. Whatever, but I lost my card went to the dobsonville branch where I was told that I had opened my card while still working for nedbank and staff banking didn't capture my signatures, therefore I can't get a card until I sort it out with staff banking, spoke the manager who was nonchalant about the whole thing. But eentually someone helped me, went out of her way. Ordered a new card and got a temporary one. <br> <br> Nedbankl sent my card to sandowner branch I never asked it to be sent there called the contact centre they said they will resend to my branch. Today I got the sms my card is at the branch, but I can't go collect yuet but need some stuff. I went to buy a few thing my card wouldn't work so went to withdraw my card was retained by the atm and was told by the call centre that it is because my new card is at the bank so now coz I can't go to the branch as.

0
Replies (1)
Nedbank
Nedbank's reply10 Jun 2015, 07:50
Official
Hello lindilorraine,

Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team

Best regards,