WORST CUSTOMER SERVICE IN THE WHOLE WIDE WORLD.

I opened a Nedbank Savvy bundle Platinum account via their MoneyApp two days ago. Once the account was opened, I didn't get a welcome e-mail, nor sms nor a mere phone call to say Welcome to Nedbank. I transferred money into the account to "activate" it, to my surprise, I didn't get a notification that my account has been credited. I loged into the MoneyApp and I saw that the account was credited but no communication from Nedbank. I logged a complaint with a Nedbank consultant Sicelo Thejane Ref ***, I was promised to be called by a manager but it didn't happen, not that i'm surprised anyway.

Eventually I decided to go to the branch (I hate branches, it's convenient ). The branch was more helpful and friendly than the live chat agents and the call center. Actually the call center and the live agents have no idea how the Money APP works, I doubt they even have the APP. Those people are clueless and sound like they had no training whatsoever.

Today I got an sms from Nedbank (first time), they told me about their rewards scheme (Greenbacks), so I decided to download the Greenbacks APP and I registered. Guess what, as soon I logged into the Greenbacks APP, I got kicked out of the MoneyAPP. Now I can't log back into the MoneyAPP becuase it now requires a card number, profile number (have no clue what this is), a password and an ATM pin number. Remember I was logged in on the APP before downloading the Greenback APP and all I needed to log into the MoneyApp was my pin only, until I downloaded the Greenbacks scheme. I contacted the call center and all they kept telling me was, "collect your card and use it to log in" now these idiots don't understand that I don't have a card yet and I want to access my moneyapp now because my card will only be delivered in 5 days time and I don't want to wait 5 days before I can log in.

I have never received such poor service even at the taxi rank. This got to be the WORST CUSTOMER SERVICE IN THE WHOLE WIDE WORLD.