WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED

What a hell of a day with Nedbank since 9am in the morning until 14:00PM. i have been moved from Pillar to post, from one department to another, a simple debit order query no one has been able to help me. i called in on monday to change my debit order account and was told its done, i get an sms saying my debit order will be done on a date i never asked for , when i call in to my surprise the account was changed either. I have spoken with 5 *********** agents Zama Mthembu, Londiwe Michelle,Lindi Mojama, Zama Zulu. I submitted a change of salary to my employer to move to Nedbank but with the incompetency i have experienced today? i am reversing the whole process, yall are useless and have no idea what you are doing and im done talking.