Worst Customer Service from Nedbank

Highly disappointed. I have been a Nedbank customer for years and I struggle to get simple things done after moving overseas. Even though I have given a family member power of attorney they would not allow them to act on my behalf. This has resulted in me paying fees on a card which I couldn't even use. Had I known this before hand I would have changed banks before moving. Definitely changing banks the next time I visit South Africa if Nedbank doesn't correct their terrible service. Please contact me via email.