Worst customer service ever unprofesional

Today 24 October 2015 I went to draw money at a FNB ATM my card got swollen and the slip said card is reported ******, strange as this is my business account, I went to Nedbank which is on the other side of the mall E39 was my no. I waited then got send to the bulk teller Buhle, I said I need a new card and explained what happened, she then sat there after a while phoned someone and very unprofessionally spoke on the phone in her own native language INSTEAD of the language of the customer she is serving, I mean it is my account after all, but obviously Nedbank does not care about the customer, then I got told I can't get a card as it's not been rich registered in 2014, and we are at the end of 2015, I told her can't be as Deseree Bell got all the documents that time, she was sitting and grinning at me, I was upset with this requested to speak to the manager as she could not help and grinning at me, another lady came who could not help I left, I phoned you customer service saying my card was blocked by Buhle 186802, and she should give me a new card what the he'll is up with Nedbank? I want Buhle sorted out and my account sorted out and a new card asap, Buhle should be FIRED.