Worst customer service ever

Worst customer service ever...had to wait 1hour 55 minutes just to activate internet banking,seemed as if they had system errors Or they were just on 'go slow' strike,but no one even cared to explain what was going on to the clients waiting in the queue,which most clients left without assistance Or clarity of why waiting that too long,what made it worse was that people well known to these consultants/lady called 'Hilda',were jumbed infront to be assisted before us waiting in the queue which made me feel useless/worthless client to NEDBANK Wynberg/Pan Africa shopping center