Worst customer service ever

Hi Nedbank<br> <br> Today I called the call centre as I needed a reversal done on my account. I spoke to Nono who had no patience, was rude and rushing for only god knows what. She just puts me on hold without saying please hold on and transfers me. Who does that to a customer? It was 8 in the morning and she was so miserable and took it out on me. Please go and listen to the call that I had with this woman today. I don't think she understands that she is the image of your company and customer experience is important. But the lady she Nono abruptly transferred me too was sweet and helped me. she needs to respect her job that Nono. I am very unhappy with the quality of service. something simple like this could loose nedbank alot of customers if she carries on like this. I just realized that it affects me because I am talking about it to my peers and this is bad word of mouth.