Worst customer service ever

Where do I even start. So on 27 May I made a payment to one of my beneficiaries on my Nedbank app. To my dismay only realised the payment was made to a wrong account on 3 June when the lady I assumed I paid informed me that she has not received a payment from me. This was when I notified a lady I know at the Knysna Branch and informed her of the whole situation. On 6 June she said that she would have some feedback for me and up until now which is 21 August no feedback whatsoever. Even went to the George branch and they contacted her from their side and both informed me that they will send me a reference number and have some feedback within the week. That was the week of 14 July already. So within 3 months I have nothing from the bank, no reference number and no one can tell me where the money I paid went and mind you it’s not a small amount, I know R1125 is not a lot but still, times are tough. I was with Capitec and took my account to Nedbank to because they assisted us with our home loan but the service level I am receiving now is shocking and just ******** to say the least. Am definitely closing my account and going back to Capitec, so done with Nedbank really??