WORST CUSTOMER SERVICE EVER!

Worst customer service ever. I took a personal loan with them in June 2018. Unfortunately, I got retrenched in December 2019. After informing them, Tatum sent me the retrenchment claim forms on 11th February 2020, which I filled, signed and emailed back same day. I followed up with her on the 5th of March, she said that she referred my email to Nonhlanhla. She also advised me that she forwarded my email to Nonhlanhla's manager. After that they went quite again. I got perturbed with their pathetic service and send them more emails again on the 12th March 2020 asking them, what should I say or do to have my request attended? It was then that I received an email from Charlene, apologising for not getting back to me. She later called me, apologised and told me that my loan insurance claim has been assessed and approved. She said they will pay my installments for January 2020 up to the last installment which is June. I informed her that, they have already debited January and February installments. She said that, they'll still pay from January to June and the excess will be credited to my account. Seeing that nothing was happening I sent her some emails on the 26th to find out when will they pay out. I got no response again. Nothing has happened till this day. This is the worst customer service I have ever experienced.