Worst Customer Service Ever!

I'm sorry but this is by far thee worst bank customer service I have ever received.. absolute worst!

I opened an account with Nedbank in November at Market Street branch, I first spent 2hrs opening the account because the guy helping said he was new and wasn't sure about opening an account plus there no one assisting him. When a lady finally came to assist him and we finished and asked for my card to be delivered to my address. After 7 days with no card delivery, I went back to the branch and was told that my card was not ordered.

They then went through the process again and was told that my card would now definitely be delivered, card arrived in 3 days and I was happy until I got a text telling me to come collect my card in Goodwood of was puzzling cause I did not open an account at Goodwood, I don't even know where Goodwood is and also I had already received my cards. Thought of this as an error and ignores the text.

Tried using my card and it was taken by the ATM.. went to the branch in Verulam and had another order was told the cards I had were invalid. Got a text on Friday 22/12 and went to the branch to collect my card but cards are still delivered to Goodwood...

Spoke a lady and she was too busy with her phone to help, didn't listen to me and spoke over me busy saying "Inquiries sis.. inquiries!" she didn't even know what I wanted to say and went to inquiries the guy told me the card was at Goodwood and he doesn't know where that is, asked how is it that I open an account in Market Street but my card is delivered to a different branch.. he starts shouting for no reason telling me to ask the person who helped open my account, he literally shouted at me.

I have never ever had such an experience after a while of not complaining about Nedbank service, I couldn't anymore.. Market Street consultants are RUDE! VERY RUDE and shifting blame is not acceptable, a simple apology goes along way.

I signed an online form to reverse some unauthorized direct debits and it's been 6 days but no response whatsoever.