Worst customer service

Nedbank SA has to be the worst company. I am aware its all about profit but please include the human element and stop pushing aggressive capitalist ideologies. I have had a loan with you guys and not missed a single month. Last year I lost my job and contacted you to let you know that I have lost my job and finding it hard to pay. Understandable my account was in arrears. I got a job and contacted you again to say please start debiting and am honouring my arrangement. To my surprise my account still shows that am in arrears. I contact Nedbank to understand and I get told that my account will forever be in arrears unless I pay the full amount. I advise that I do not have the amount to clear over 20k at once then am told I will get a 20% discount to close the account. Guys I am paying and honouring the arrangement why must I reflect as in arrears for the next 2 years. This is one company thats neglecting humanity in their quest to make more profit. Please fix my account, I am paying and will finish the loan at my pace. Please do the right thing.