Worst customer service at nedbank Lebowakgomo

I have received the worst service from nedbank Lebowakgomo branch, i qued from 9:40, i was assisted at 13:00 There is no sense of urgency and no one cares about clients, starting from the security guard who is rude to customers This branch has always had bad service but it seems to be getting worse I would not recommend Nedbank to anyone because of this branch Atleast the teller who assisted us was friendly and nice