Worst Customer Service at Nedbank

I app**** for a Nedbank Overdraft on 6 July 2019 and till today, I have not received any feedback on my application. I have been following up with one of the consultant via email but still no feedback. I did not know that it takes a month to provide a response to an application, and it seems as if the consultants don't know the processes either. Last week when I followed up again, I was told that my matter has been escalated, until I sent an email again today (31 July 2019) and was told that there is no feedback. customer service at Nedbank is appalling, definitely switching to another bank that value their customers.