Worst customer service and double billing

My card was stopped and a replacement order almost 2months now still to date nothing has being received. I called and they told me my card is in Cape Town and they rectified that and told me on the 11th it will be delivered to Diepkloof Square but double charged because they have to take it from Cape Town to Gauteng. The fault is not mine I am disappointed at Nedbank. Today on Facebook I made contact again they say my card is Still in Cape Town