Worst Customer Service

Today I went to Nedbank on Fox Street to open a business bank account with my business partner and had a 12h00 appointment. Upon arrival, we were given a ticket with our queue number and were told to wait for our number to be called. We waited until 13h00 without being called not because the business banker/ consultant was busy with clients or what, he was just sitting at his office (meeting room 15) and later left and went outside the building. It is not for the 1st time this is happening, 2 weeks ago we were seen by the same consultant who made us to wait for 45 minutes and then told us he was not made aware that there were clients waiting. <br> <br> Why give appointments if they don't mean anything? That business banker needs to be moved to another division, maybe call centre, he is lazy and simply has no sense of customer service. We had to go and open our account with FNB where we were helped within 12 minutes.