WORST CUSTOMER SERVICE

Had logged a query with Nedbank dialled ***on the 09/07/2019 Phoned on 12/07/2019, as it was the 5th day, they had advised there will be updated feedback in the afternoon.

Phoned ***to request for feedback between 09:00-09:20am today, call centre was unable to talk , they were unefficient and could not assist to provide feedback, I had asked to speak to the team leader or manager, they had transfered the call to a division that could not assist, I asked the agent to put me through to someone that can assist, they had cut the call. I HAD TO PHONE THE CALL CENTRE AGAIN. Kindly employ people that are competent, understand english and know what customer service is about , and know what their role is,