Worst customer service

My name is Masiane Malefahlo. I have power of attorney on my mother's account (account details - acc holder S F Malefahlo, acc number ********** 001). Yesterday I spoke to a lady named Rubie in regards to an arrear amount on the account. The arrears were incurred when banking details were changed, I assume, which was some time late last year. I was actually trying to call Mapule Leseilane and she was not in on the day.

I subsequently got hold of Rubie. I was confused as to MFC has called my mother ( the account holder) that a payment was not received whilst the was a payment of R4977.60 that went off my account on the payment date. For some odd reason Rubie found it appropriate to shout at me as if I'm a school child and she then proceeded to inform me that all a sudden my power of attorney on the account was from that instant and going forward regarded as invalid and nothing concerning the account will be communicated with me. I kindly informed her that I did submit relevant documents as advised by MFC to have power of attorney. She then said signatures do not correspond. I then asked for a solution to the arising problem, she then said she will contact her external collectors to handle the problem, which she did, and dropped the phone in my ear. I am fighting with my mother about this as she's being told that I do not pay the account, whilst regular monthly billing to go through.

Can my account be looked into, I be sent the statement so there is a solid solution to the problem.

Hope hearing from you soonest.