1 reviews | Active since Nov 2014
Worst customer service
<p>I have a credit card with nedbank. I'm currently not in financial position to pay off my monthly installments. But I can pay off the settlement in June. I contact them to ask them if this is possible. One guy I spoke to says it's possible then puts me through to the card division.</p> <p>I tell me story to this very rude woman. So her threatening response is that I will get black listed and they will send me to their debtors department. I'm begging and pleading telling her that I can't now but can in June pay off the full amount. I then get a sarcastic reply to say a credit card is there to have money in and use it. So I tell her Every time I put money in, I take it out because I need it. She says she will make a note but still threatens me with being black listed.</p> <p>I know receive non stop calls during the day and even after 7pm and non stop sms's to tell me I owe them money. I got an sms this morning to say my card is blocked.</p> <p>I don't appreciate any of this treatment and threats. I have been a client for many years and was regularly paying my credit card instalments. But I currently can't but can pay the whole amount on June 25th.</p> <p>I would really appreciate some assistance from this bank.</p> <p>I'm angry and very frustrated that every person at Nedbank has a different answer for my questions.</p>
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
If you insist on taking legal action against me by sending me to the debt collections then I can only pay R500 per month until June. I can't offer more. You seem to take the joy out of people like a leech and the food out of my mouth but you obviously don't care. No i do not accept your false apology and I will not write anything nice about you since I only get nice treatment when I put you on Hello Peter. So fortunately for me, once I pay up the stupid credit card, I will be closing my account with you.
If you insist on taking legal action against me by sending me to the debt collections then I can only pay R500 per month until June. I can't offer more. You seem to take the joy out of people like a leech and the food out of my mouth but you obviously don't care. No i do not accept your false apology and I will not write anything nice about you since I only get nice treatment when I put you on Hello Peter. So fortunately for me, once I pay up the stupid credit card, I will be closing my account with you.
You people are unbelievable!!!! You are sending me letters of demand but you haven't even called me to discuss anything!!!
You people are unbelievable!!!! You are sending me letters of demand but you haven't even called me to discuss anything!!!
The Resolution manager who is assisting you with your complaint will be in touch with you.
Kind regards
Client Experience Team
The Resolution manager who is assisting you with your complaint will be in touch with you.
Kind regards
Client Experience Team
Hello. It's been 3 weeks since I have complained about your terrible service and I have yet to receive a phone call to make an arrangement.
Hello. It's been 3 weeks since I have complained about your terrible service and I have yet to receive a phone call to make an arrangement.
No i will not call you. You said someone will call me in connection with my complaint because of your ******* service and the way you have treated me. And don't personally reply to me. I want everyone to know what a **** bank you are by not contacting me and telling me i must call you. Your customer service is applauling. You should be ashamed. You are such a disagrace.
No i will not call you. You said someone will call me in connection with my complaint because of your ******* service and the way you have treated me. And don't personally reply to me. I want everyone to know what a **** bank you are by not contacting me and telling me i must call you. Your customer service is applauling. You should be ashamed. You are such a disagrace.
The Resolution manager who is assisting you with your complaint will be in touch with you.
Kind regards
Client Experience Team
The Resolution manager who is assisting you with your complaint will be in touch with you.
Kind regards
Client Experience Team
You guys have such a cheek to deduct money out my current account for my credit card!! I did not give you permission to do so. You have to reverse that money immediately! I will give some money in the week that is coming. You guys have no right to deduct money without speaking to me first. And yet again, no one has called me to make arrangements.I have no money for food and petrol now.
You guys have such a cheek to deduct money out my current account for my credit card!! I did not give you permission to do so. You have to reverse that money immediately! I will give some money in the week that is coming. You guys have no right to deduct money without speaking to me first. And yet again, no one has called me to make arrangements.I have no money for food and petrol now.
The Resolution manager who is assisting you with your complaint will be in touch with you.
Kind regards
Client Experience Team
The Resolution manager who is assisting you with your complaint will be in touch with you.
Kind regards
Client Experience Team
When will this happen? I have been waiting since 7 March for this imaginary Resolutions Manager to call me. I want this money reversed today! I am not even joking now. I'm extremely angry at Nedbank.
When will this happen? I have been waiting since 7 March for this imaginary Resolutions Manager to call me. I want this money reversed today! I am not even joking now. I'm extremely angry at Nedbank.
I'm starting to think there no such thing as a Resolution Manager. I have been waiting for this person to call me since 7th Mar. I am very angry that we haven't solved this and you are just deducting money out my account. You have left me with no money for food and petrol this week. You are a very useless and shelfish bank.
I'm starting to think there no such thing as a Resolution Manager. I have been waiting for this person to call me since 7th Mar. I am very angry that we haven't solved this and you are just deducting money out my account. You have left me with no money for food and petrol this week. You are a very useless and shelfish bank.