WORST CUSTOMER SERVICE

<p> </p> <p>sometime ago i made a loan to Nedbank and i was paying until i got retrench from work.after sometime i manage to get another job and made arrangements to pay the balance.this year they failed to deduct the funds, at this point i thought that i had finish paying them.to my shock last month they took a substantial amount of money which it was more than i was paying.and when i logged a complaint they have failed to respond and send my account to debt collectors, and now balance has increase with their ridiculous interest added. no it feels like i am paying triple the amount which i borrowed.i made arrangements with debt collectors and Nedbank this month took my whole salary. the frustrating part is that i changed my account from savings to a cheque account and they have no authority to deduct anything with out my approval. i do feel that i have been de*****ed out of my funds.</p> <p> </p> <p>the arrangement that i made with the debt collectors at first was that i was to pay an amount of R250 and they will refund me my money. now that Nedbank took my salary i was advised that in order for me to receive my money i have to increase the payments to R500 which i did caused i feel like i cornered into doing this.</p> <p> </p> <p>this has caused me so much stress as i am struggling now feed my family. i mean its not like i was not paying and i asked for a representative of Nedbank to call for payment arrangements but no one contact.</p> <p> </p> <p>i feel that this was done deliberately to increase payments.</p> <p> </p>