WORST CUSTOMER SERVICE

WORST CUSTOMER SERVICE! The staff is *********** and I consistent, I was double debited on my home loan and was told my case was escalated, when asking for a reference number for my call I was told they don’t have reference numbers for call as it is recorded in their notes on my profile, I followed up the following week and a different employee said she will follow up on the escalation and it will be processed the following Wednesday. Only to follow up the third time to find out nothing was reported and I needed a reference number and a formal refund will need to be emailed. This has unnecessary delayed a simple transaction and inconvience myself and my family tremendously.