Worst customer onboarding ever!

I recently app**** for an Amex card. After 2/3 days received a pre-approval and furnished them with docs same day. Then it went quiet for two weeks - no feedback during process. After 2-3 weeks of confusion and follow ups from me the process was finally resolved. Then a huge battle to get card delivered - another week! I then activated and linked card on my app but limit does not appear under accounts. Raised a query with Thobile on chat and she logged a query with Digital (Ref ***6). To date no call from them. Followed up last night with Avaan on chat and after back and forth for an hour she finally promised to get her manager to call me today. Still no call. If this is how they treat their platinum customers one can only imagine how entry level customers are treated …