Worst customer experience

So i received two messages from nedbank stating the below.

"Your Nedbank ID has been Suspended. If the change was not requested by you, please call ***"

Second message

Nedbank: We have suspended access to your digital banking as a result of suspicious activity. Please contact us at *** ref *********

I call the number provided *** three times. I called on the 15th June i was on hold for 16minutes. I then called the 16th same thing happens where as im on hold again for more than 15 minutes. I then end the call because im calling from a cellphone.

I then call then again today and once again on hold for 1:00:05 One hour and 5 seconds!!!!!!

This is absolutely ridiculous!! Never have i ever been on hold this long at any company and yet my problem is not resolved!!!!!

I don't have access to my banking app because they have also suspended my account. Which means i will probably have to go to the bank and waste my time trying to fix this problem!

Worst experience and i am totally disgusted by the waiting time