Worst client service for professional banking.

I recently got the young professionals bank account at Nedbank and it has been the worst client service that I have ever experienced.

When I first enquired about the young professionals bank account on the website, I was CC’d into a thread of email from management to the relevant sales consultants that Nedbank has no capacity to call or respond to potential customers due to a lack of staff (who were all supposedly on training) and that the relationship bankers should take on the extra work as it would result in added commission for them. I was so shocked to have read such an email. I rep**** to the email (which I still have) and I asked if I should’ve received the emails from management, not even 5 minutes later I get a call from Nedbank stating that I was never supposed to receive those emails. This was the first red flag.

Thereafter a relationship banker called me and gave me information about the product and she was very persistent, but little did I know that after opening up the young professionals bank account, that she would no longer respond to any of my emails nor answer any of my calls. I could not get a hold of her on all of the numbers she had given me.

I have been unable to activate my bank account online or through the app as the relationship banker was supposed to send me a PIN to activate the service online almost a week ago. I had also app**** for a credit card and almost two weeks later, still no response.

The relationship banker does not reply to any of my emails yet she has definitely read them as I received the notification.

It’s disappointing how Nedbank can offer such horrific client service and I will no longer like to pursue my young professionals account with you guys any longer. I was a first time Nedbank customer and I regret it. Other banks have offered me a very similar private banking package if not better and the client service which they have provided me has been exceptional. My final words to Nedbank is if a client can trust you with their money then you should show more respect to the client.