Worst client service

Item: Nedbank
Rating: 1
Author: Eleni V

<p>I have been battling since August to get an internet transaction reversed. They keep messing me around. Every person has a different story. I just want my money. I have received the worst customer service ever. I want my money reversed. All I keep getting is "sorry for the inconvienece" nonsense. Worst bank and service ever. I'm so angry with the lack of interest to help me. </p>

Helpful (0)

Replies (4)

Nedbank's replyOfficial

06 Nov 2016, 20:54

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Nedbank's reply06 Nov 2016, 20:54

Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Eleni V's updateReviewer Update

15 Nov 2016, 16:53

Hello

I rep**** to your email last week but it bounced back.

I don't know who to reply my details to?

Eleni V's update15 Nov 2016, 16:53

Reviewer Update

Hello

I rep**** to your email last week but it bounced back.

I don't know who to reply my details to?

Nedbank's replyOfficial

16 Nov 2016, 08:14

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Nedbank's reply16 Nov 2016, 08:14

Official

Kind regards

Client Experience Team

Eleni V's updateReviewer Update

17 Nov 2016, 15:20

My replies to this email keeps bouncing **********

Please call me only between hours 13:00 to 14:00

Thank you

Eleni V's update17 Nov 2016, 15:20

Reviewer Update

My replies to this email keeps bouncing **********

Please call me only between hours 13:00 to 14:00

Thank you