Worst Claim Experience Ever

Nedbank made wait 2weeks long for the garage motor stopped working after a then they rejected it blaming on the Heavy Gate working from last 3 years. The lady from Nedbank that called me gives wrong information that I've lodged a similar claim in 2018 a they informed about the Gate when I asked for the claim number she says it was in 2017 Dec not that I know of. Then when I called them back again she is busy and the other person confirmed that there was not Gate claim in 2017.

Have hold onto the calls for soo long with no proper response and incorrect info.

Really frustrated and Nedbank Insurance is forcing me to cancel the Policy.