Worst claim experience ever.

Nedbank Insurance: I sent all required documentation for my loss of income claim on the 29th of April 2020 due to COVID-19. All docs that was requested, I provided. More than a month after that, I am asked to resend a bank statement for April and send a bank statement for May which was not requested originally. Why does it take more than a month to realise you need more documents? I pay this insurance premium on time every month, but come to claim stage, your company shows its inadequate true colours. I would like to be contacted and explained why I need to supply the documentation again and why i should provide new documentation just because you took your sweet time to attend to my claim.