Worst case experience ever

Worst experience, on the 26th of September 21 had used one of the atms outside of nedbank to deposit a lump sum of R13.000 in the machine but then the machine was only able to take few notes that I eventually put R7900, then got asked if I'd like to add more notes into the atm, of which I selected yes then added R5. 100.total it's R13. 000.. In details the machine stopped working emmidietely after depositing the funds(written) technical erro) n then worked again but then the process of depositing wasn't successful and haven't been able to reach the account in question, I there requested for a security as the bank was closed on a sunday, had to call the customer care line to report the incident, they told me to go to the branch for further assistance of which I did on the same Monday that's where they gave me a reference number of the case (796474)atm number ATMNL232).. They said I should wait for a feedback via a message.. I got the message stating that my references number has been declined n I should call the castomer care..till up to date I'm not being helped, been going to and from the same bank n the tell me to start the process again, I went for about 3 days still it was declining, I went again today which is Friday n they telling me that from that R13.000 they are only able to get R2100,whats frustrating is that they have been delaying me with a story saying that the money does balance but when I have to get it, I'm only being told that I can only get R2. 100 in my own books that's just being ********** day off, I'm totally devasted by this because I need that money it's very urgent.