Worst callcentre service ever!
<p>Last year i app**** for a credit card from Nedbank, upon receiving the qualifying amount and interest rate, i declined to make use of the card. I have not received a card in the mail, and have sent confirmation that i do not want the card and would like to cancel the application.</p> <p> </p> <p>Since then i have received statements everymonth for this account, after the first statement, i phoned the callcentre to inform them that i cancelled the account. Then they assured me the account will be closed. The next month i got another statement. I phoned again and the same happened.</p> <p> </p> <p>It is now 4 months in a row that i have tried to close this account. It shows that i am 4 months in arrears damaging my credit score rating.</p> <p> </p> <p>I will strongly advice others not to use nedbank.</p> <p> </p> <p>I phoned again today. Will phone on Thursday again. I hope this will get resolved, as it is taking a toll on my other wise good credit score.</p> <p> </p> <p>Thanks,</p>
After posting this i responded via email my credentials as requested. And got several phone calls to confrim that the account will be closed.
I got email confirmation that the account was closed, but only too find that it was not my account that was closed but that of a mister Pillay.
Today i got a call from Nedbank, to ask why i am not using my credit card, and if they can send my card to me in the mail.
SERIOUSLY GET IT TOGETHER NEDBANK
After posting this i responded via email my credentials as requested. And got several phone calls to confrim that the account will be closed.
I got email confirmation that the account was closed, but only too find that it was not my account that was closed but that of a mister Pillay.
Today i got a call from Nedbank, to ask why i am not using my credit card, and if they can send my card to me in the mail.
SERIOUSLY GET IT TOGETHER NEDBANK
Govender, N. (Nicolas) ********** /> 4:31 PM (22 hours ago)
to me
Good day Mrs Nel
Kindly find closure letter attached above as per your request.
We trust that the above is in order and apologise for the inconvenience caused. In terms of the way forward, we also realize that this negative experience may have eroded your trust in Nedbank, but sincerely hope that in time we are able to put this matter behind us and look to reaffirming a positive banking relationship with you. In an attempt to improve future service delivery, we would appreciate your comments or feedback through the Hello Peter channel at your earliest convenience and if you are happy with the manner in which I managed your complaint, please can we respectfully request you convert your complaint status : http://hellopeter.com/
Govender, N. (Nicolas) ********** /> 4:31 PM (22 hours ago)
to me
Good day Mrs Nel
Kindly find closure letter attached above as per your request.
We trust that the above is in order and apologise for the inconvenience caused. In terms of the way forward, we also realize that this negative experience may have eroded your trust in Nedbank, but sincerely hope that in time we are able to put this matter behind us and look to reaffirming a positive banking relationship with you. In an attempt to improve future service delivery, we would appreciate your comments or feedback through the Hello Peter channel at your earliest convenience and if you are happy with the manner in which I managed your complaint, please can we respectfully request you convert your complaint status : http://hellopeter.com/
I will convert my complaint status when NEDBANK gets it together
I will convert my complaint status when NEDBANK gets it together
We note your frustration with the fact that your complaint has still not been resolved. Letter sent now to you. Apologies for the delay.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. Letter sent now to you. Apologies for the delay.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. Letter sent now to you. Apologies for the delay.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. Letter sent now to you. Apologies for the delay.
Kind regards
Client Experience Team
Great!
Thanks, now all i can hope for is that i dont receive another statement next month!
Thank you for the assistance.
Great!
Thanks, now all i can hope for is that i dont receive another statement next month!
Thank you for the assistance.