DR
Duran R
1 reviews | Active since Jun 2019
08 Feb 2025, 11:08
Worst call centre experience
Worst call center in the country, bunch of call center agents who don't like to assist loyal customers... I will definitely be moving my business to another bank.. they push you from pillar to post... coming from a customer care environment I think you guys need to up your game
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Replies (2)DR
Duran R's updateReviewer Update
11 Feb 2025, 14:18I still did not get assisted. Worst bank to deal with
DR
Duran R's update11 Feb 2025, 14:18
Reviewer Update
I still did not get assisted. Worst bank to deal with
DR
Duran R's updateReviewer Update
12 Mar 2025, 10:03I hope the public reads this before doing business with Nedbank
Dear Nedbank, I am writing to formally express my deep dissatisfaction with the service I have received from your Home Loans department. As a loyal Nedbank customer for over ten years, I had high expectations of professionalism, transparency, and efficiency. Unfortunately, my recent experience has been nothing short of frustrating and disappointing. From the onset, the home loan sales consultant misled me and failed to disclose the special conditions attached to my application. This lack of transparency resulted in unnecessary delays and, ultimately, caused me embarrassment and inconvenience. It is disheartening to see such a lack of expertise and customer-centric service within a financial institution I have trusted for over a decade. To illustrate the severity of the issue, I app**** for the exact same home loan with a competing bank and received approval—without any conditions—within hours. This stark contrast highlights the inefficiency and lack of knowledge within Nedbank’s Home Loans department. It is evident that the team is not adequately equipped to handle applications effectively, and I strongly urge management to address this shortcoming. Additionally, I would like to emphasize that all the information requested from me has already been submitted previously. Despite this, I continue to be asked for the same details, which reflects a lack of proper record-keeping and internal communication. I sincerely hope that an investigation is conducted within the department, thoroughly reviewing all emails and calls exchanged between myself and Nedbank, from the beginning of this process to its current state. Given this ordeal, I have made the difficult decision to close my account and cancel all policies with Nedbank as I will be moving my business to your opposition. Furthermore, due to the poor service I received, I cannot, in good faith, recommend your institution to friends, family, or colleagues. I trust that my concerns will be taken seriously and look forward to receiving a response from someone in a position of authority who can address this matter appropriately.
Dear Nedbank, I am writing to formally express my deep dissatisfaction with the service I have received from your Home Loans department. As a loyal Nedbank customer for over ten years, I had high expectations of professionalism, transparency, and efficiency. Unfortunately, my recent experience has been nothing short of frustrating and disappointing. From the onset, the home loan sales consultant misled me and failed to disclose the special conditions attached to my application. This lack of transparency resulted in unnecessary delays and, ultimately, caused me embarrassment and inconvenience. It is disheartening to see such a lack of expertise and customer-centric service within a financial institution I have trusted for over a decade. To illustrate the severity of the issue, I app**** for the exact same home loan with a competing bank and received approval—without any conditions—within hours. This stark contrast highlights the inefficiency and lack of knowledge within Nedbank’s Home Loans department. It is evident that the team is not adequately equipped to handle applications effectively, and I strongly urge management to address this shortcoming. Additionally, I would like to emphasize that all the information requested from me has already been submitted previously. Despite this, I continue to be asked for the same details, which reflects a lack of proper record-keeping and internal communication. I sincerely hope that an investigation is conducted within the department, thoroughly reviewing all emails and calls exchanged between myself and Nedbank, from the beginning of this process to its current state. Given this ordeal, I have made the difficult decision to close my account and cancel all policies with Nedbank as I will be moving my business to your opposition. Furthermore, due to the poor service I received, I cannot, in good faith, recommend your institution to friends, family, or colleagues. I trust that my concerns will be taken seriously and look forward to receiving a response from someone in a position of authority who can address this matter appropriately.
DR
Duran R's update12 Mar 2025, 10:03
Reviewer Update
I hope the public reads this before doing business with Nedbank
Dear Nedbank, I am writing to formally express my deep dissatisfaction with the service I have received from your Home Loans department. As a loyal Nedbank customer for over ten years, I had high expectations of professionalism, transparency, and efficiency. Unfortunately, my recent experience has been nothing short of frustrating and disappointing. From the onset, the home loan sales consultant misled me and failed to disclose the special conditions attached to my application. This lack of transparency resulted in unnecessary delays and, ultimately, caused me embarrassment and inconvenience. It is disheartening to see such a lack of expertise and customer-centric service within a financial institution I have trusted for over a decade. To illustrate the severity of the issue, I app**** for the exact same home loan with a competing bank and received approval—without any conditions—within hours. This stark contrast highlights the inefficiency and lack of knowledge within Nedbank’s Home Loans department. It is evident that the team is not adequately equipped to handle applications effectively, and I strongly urge management to address this shortcoming. Additionally, I would like to emphasize that all the information requested from me has already been submitted previously. Despite this, I continue to be asked for the same details, which reflects a lack of proper record-keeping and internal communication. I sincerely hope that an investigation is conducted within the department, thoroughly reviewing all emails and calls exchanged between myself and Nedbank, from the beginning of this process to its current state. Given this ordeal, I have made the difficult decision to close my account and cancel all policies with Nedbank as I will be moving my business to your opposition. Furthermore, due to the poor service I received, I cannot, in good faith, recommend your institution to friends, family, or colleagues. I trust that my concerns will be taken seriously and look forward to receiving a response from someone in a position of authority who can address this matter appropriately.
Dear Nedbank, I am writing to formally express my deep dissatisfaction with the service I have received from your Home Loans department. As a loyal Nedbank customer for over ten years, I had high expectations of professionalism, transparency, and efficiency. Unfortunately, my recent experience has been nothing short of frustrating and disappointing. From the onset, the home loan sales consultant misled me and failed to disclose the special conditions attached to my application. This lack of transparency resulted in unnecessary delays and, ultimately, caused me embarrassment and inconvenience. It is disheartening to see such a lack of expertise and customer-centric service within a financial institution I have trusted for over a decade. To illustrate the severity of the issue, I app**** for the exact same home loan with a competing bank and received approval—without any conditions—within hours. This stark contrast highlights the inefficiency and lack of knowledge within Nedbank’s Home Loans department. It is evident that the team is not adequately equipped to handle applications effectively, and I strongly urge management to address this shortcoming. Additionally, I would like to emphasize that all the information requested from me has already been submitted previously. Despite this, I continue to be asked for the same details, which reflects a lack of proper record-keeping and internal communication. I sincerely hope that an investigation is conducted within the department, thoroughly reviewing all emails and calls exchanged between myself and Nedbank, from the beginning of this process to its current state. Given this ordeal, I have made the difficult decision to close my account and cancel all policies with Nedbank as I will be moving my business to your opposition. Furthermore, due to the poor service I received, I cannot, in good faith, recommend your institution to friends, family, or colleagues. I trust that my concerns will be taken seriously and look forward to receiving a response from someone in a position of authority who can address this matter appropriately.