Worst Call Center in Africa!

Nedbank, can you explain to me how you are able to run a bank with the level of incompetence that exists in your call center? I have been calling since last Thursday trying to get through to your personal loans department. First for a settlement letter and again this week for my closure of account letter. Every single time I am placed on hold and the call cuts!! I than have to call again only for the same thing to happen again. After the 7/8 attempts and having vehemently complained, I am asked for my contact number and informed that someone will call me. I am STILL waiting.

How hard is it to get through to someone who can email me a closure letter!

Your service is disgusting! I am glad to have closed by accounts with you, now give me my CLOSURE letter!