Worst banking experience you will ever have

After 14 years banking with nedbank I am ready to pull over 6 account facilities I have with you guys Over the last 3 months I have had the most ********** experience with nedbank, with my latest interaction, last week, being the worst. From cards being retained from nedbank atms October and November 2 or 3 days after salary dates and not having access into my own funds to make basic transactions to last week having 3 week old card decline multiple times and not even being able to pay for lunch with my own money. I speak to the complaints manager who is not only telling me things that are either not my problem but that makes absolutely no sense, but he commits to follow ups and fixes and it just doesn't get done, he bluntly lies and does not stick to timelines that he himself doesn't not follow. I have requested to speak to his manager who has a complete disregard for nedbank clientele as it has been a week and she still hasn't contacted me.

I've had to use credit facilities that I will now be charged for and I have not heard a peep from these people. This goes against the CPA and lending acts

This is not the 1st time this has happened to me with nedbank