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brad S

1 reviews | Active since Nov 2010

27 Jul 2015, 15:54

Worst banking experience ever

My problem started off when I tried to process a card transaction at a fuel station.<br> The station did not tell me the machines where offline, rather swiping until my card was bricked. <br> I then had to go into the bank to unlock the card I where I had to deal with a rude attendant that did not inform me of any of the issues, rather asked arbitrary questions not related to my issue with no explanation. She then lost her patience when I said I needed a few moments to think of a 5 digit pin as I have always used 4.. When I asked why I cant use 4 she rudely told me its 5. Guess what now its end of the month and I cant access my internet banking as the login only allows for a 4 digit pin after I was told I cant have 4 digits. Congratulations Nedbank I cant pay any of my bills and I am F!**** until the weekend because your staff treat people like uneducated idiots when they cant even do a simple desk job correctly. Well done not only has a stupid attendants error cost me a week of a bricked account now Nedbank has made sure I cant even access my account. When ever I have a Nedbank issue either I get S### service or the \Systems are off line".. FNB here I come Nedbank is only good 4 a deposit"""

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Replies (1)
Nedbank
Nedbank's reply27 Jul 2015, 16:18
Official
Hello ConsBrad,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team