Worst banking experience and endless frustration

I am writing to express my deep frustration and disappointment regarding my current banking experience with Nedbank. four weeks ago, my account was suspended due to issues related to FICA requirements. Since then, I have been experiencing significant difficulties, especially with my banking app, which is now not fully functional.

Despite multiple calls to their customer service team and several visits to the branch, I have yet to receive any meaningful resolution or assistance. My efforts to resolve this matter have been met with vague responses and no clear timeline for when the issue will be fixed. This ongoing problem has caused considerable inconvenience and concern, especially since I rely heavily on my account for daily financial transactions.