Worst bank to deal with in everyway

This is the worst bank I have ever used. Every aspect of my banking has been a nightmare since I joined (terrible apps, clueless consultants, pointless rewards programs). This week I ordered a replacement bank card and for reasons unknown an American Express card was delivered (which isn't accepted in half the places in SA!) It has been ages on the phone trying to sort it. I was told I would be billed for the second replacement card, after arguing, I was then told they would get permission for me not to pay TWICE for their mess up. I told the consultant I was leaving for overseas on Tueaday and needed my card before then. He said I will not be getting it. I wanted the matter escalated - how can you not get me a new card on FOUR DAYS after YOU messed up and sent the wrong ones). When I asked to be escalated to a manager, I was told I could go to customer complaints, my card isn't coming. The call was then cut. I then spent OVER TWO HOURS sitting in your branch sitting this out. Your service is disgusting. I will be cancelling all accounts and moving home loans. Worst bank ever.