Worst bank "Nedbank" Very Unhelpful and bad service delivery

<p>I had a loan with Nedbank and it went into arrears due to unforseen circumstances, I eventually managed to get my monthly payments going and paid it every month. </p> <p>I contacted them for a settlement letter and received it very fast I must say, I fully paid the account as they gave me a discount on the 30 May 2016, now I have been trying to get some assistance with regards to a paid in full letter as I URGENTLY need it for my bond approval and not one call back received, not one mail returned or responded, I have been callling the call center everyday to get someone to help nad they have all given me different stories and making me waste my airtime and money calling daily. </p> <p>I am begging them to send me the paid up letter and to my luck still no response. Any advise </p> <p>If i dont get that paid up letter chances of me getting a bond apporved is now very slim. </p> <p> </p> <p>This bank sucks</p>