Worst bank nedbank

I have contacted nedbank with my saps case number as my money from my acct has been ****** on an online betting game and they aware my bag ,wallet phone has been ****** i required a charge back which is valid for 40 days but the ***** department at nedbank a guy by the name of lucky baloyi is handleing the issue he does not call me or email i did email him no response evertime i call in the contact center the agents are rude and says i must wait for 45 days next year to get feedback so it means my charge back is not standing as its for 40 days mrL baloyiis busy with Christmas shopping nd will get back to me qt the end of the day its my money i have been ****** with a case number but nedbank is of no use i went in branch asked to spk to the manager she told the lady in front to handle the matter this was qt the Chatsworth branch kzn they have no sympathy it was my money worst bank ever to deal with i will be closing my acct with them they want me to wait so the period to refund will be exceeded it was 72000 of my money lucky baloyi enjoy ur shopping god is watching you. Nedbank staff are ever ready to be rude i wasted so much money on airtime noone ever called me