1 reviews | Active since Oct 2016
Worst bank in South Africa
<p>I have been banking with Nedbank for over 5 years now and at first I loved banking with them even recommended them to my family and friends</p> <p> </p> <p>On the 19th August 2016 I sent R300 to my mobile as I didn't have my card with me and when I went to withdraw it on the 29th at the atm t Constantia Park where I work the atm made the sound as if the money will come out and iy didnt and I was with a colleague we stood there thinking it will come out but it didn't and on the Monday the 22nd I called the call centre to report this and I was told to go to the branch and I explained to the call centre agent that due to my working hours and I work Monday to Saturday I can't she was useless as she couldn't help and I asked her to make a not on my profile about the incident but she said it won't make a difference till today I haven't got my money</p> <p> </p> <p>It got worse on the 25th September 2016 I withdraw R500 from an atm at Florida Junction and my balance was R2242.38 and all was well, to my surprise on the 26th in the morning after buying myself R35 airtime to my surprise my balance was R943.56 I was livid and didn't even bother calling as I knew I was going to be wasting my time </p> <p> </p> <p>I took unpaid day off leave on the 1st September to figure out what happened as with their stupid system they do tell you when you request a receipt the current balance that include the money that still needs to be taken from swipe transaction ane the avail balance which is the one you get notification on your phone on</p> <p> </p> <p>When I got to the branch at Sebokeng Thabong Mall I I didn't get any help to make it worse all the transaction from the 25th were not even reflecting on there screen, still no one could give me answer ane what mad me more mad is that they didn't even care its like they are used to this </p> <p> </p> <p>I work hare for my money to have someone or tue bank take it just like that. All I know is the Nedbank takes people's money and I am going to make sure that I tell the entire country using all avail social media networks I know and have to stop people from signing with them or those who are with them to.leave before they experience what I went through </p> <p> </p> <p>Since last year their services have deteriorate I know I wont get my money back but my story will be heard</p>
Dear Lindiwe,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Lindiwe,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
