Worst bank in SA

<p>My original complaint is regarding a debit order the went through my account incorrectly. I have an arrangement with for a personal loan to be debited on a monthly bases of R200pm on the 25th of FEB they took that and a R733.00 amount as well, last week Tuesday I called the retail recoveries division which a kind lady assisted and admitted to it being a mistake from head office which she will return, on the 03/03/2017 the money was returned and re debited immediately making me call again(my time) today I called an absolutely rude PUMLA SIKAMA from retail recoveries who speak to me like I am at fault and gave me her `I don’t give a ****` attitude and now making out to seem that I arranged with someone to debit this R733.00 she can’t understand anything she sees or does not know how it happened but is convinced that I am due for this payment.... I am tired of this bank even when I go in the branches people don’t smile or greet or come to help in 60sec or 60 mins sometimes I won’t get any help from anyone, the branch in randburg square, calswald and parktown, I have had the worst experiences with this bank and have moved my account to FNB yes they got more people standing in their branches though they will help 20 people while nedbank is still busy with one you’ll suck and I want my money back I will next contact the ombudsman I know its R733.00 but it’s my money and if it wasn’t for Pumla and the helpless branches I have been to I wouldn’t have posted this message.... Please can this be rectified immediately </p>