Worst bank experience : Nedbank

New personal account along with business accounts recently activated but my experience with the bank leaves much to be desired. Mobile app first time logging in said too many failed attempts which was nonsense then I called their call center who referred me to a branch due to account being flagged with their ***** dept .I reluctantly went to their Westville Mall Branch ,worst experience ever ,their staff at the door couldn't be bothered and once I was inside waiting ,there is no sense of urgency ,Took me 2 hours to speak to someone and we couldn't have been more than 5/6 people inside. The matter was eventually identified that my profile was not activated which they did and tested on their customer interface machine outside the bank but the very next day when logging in ,I had the very same error immediately upon trying to log in and the call centre is telling to go back to the branch because my profile is locked , its ****** joke honestly