Worst Bank Ever with *********** Staff

I have made a transaction of send imali to the following number *** and the recipient didn't withdraw the funds and they have not reversed to my account as yet transaction date was for 20 December 2019 under ***

I later logged a query via the webchat to inform the bank that the funds haven't reflected but to my surprise till today i haven't received my funds back . Pleas see below chats with different agents advising that it would take + - 4 working days to reflect but that hasn't happened as yet

I have further escalated the matter with client Service Manager Celeste Stanely to this day i haven't received any feedback regarding my refund please see below email from Her

Dear Lerato Maqekoane

Complaint Number ***9

Complaint Number ***1

Thank you for escalating your concerns. We have logged a formal complaint in this regard.

We have escalated the issues at hand to Management at Nedbank Internet Banking for review and will reply within 7 working days

I can assure you that it is always our intention to deliver service of a standard that is deemed more than acceptable and when we fail, the opportunity to repair the gap created is always welcome.

Should you have any further queries or concerns, please do not hesitate to email or contact me.

Kind Regards

Client Services Manager | Client Experience | Nedbank Ltd

PO Box 1144, Johannesburg 2000, South Africa

T +27 (0)10 *** F +27 (0)10 *** @ *** Website nedbank.co.za

The seven day period has passed and no one from the bank has called nor return the funds to my account I'm truly disgusted by Nedbank's attitude towards my query P.S I will be moving to FNB i will not be disregarded in this way