WORST BANK EVER - false marketing on service

I am yet AGAIN disappointed with the service received from Nedbank. The instruction was very simple: to have all our bank statements mailed to this email address monthly.

- Two bank accounts were opened , all paperwork was completed to ensure that both accounts bank statements be received monthly by mail. - Queried why the bank statements were not being mailed, via email and telephone. - Received email from business banker weeks later acknowledging that Nedbank did not process our requests properly the first time round, and requesting we go into the bank, REDO the paperwork again. - Met with Branch Manager, RE-DID ALL the paperwork. - It's an ENTIRE month later and I still haven't received anything

If Nedbank cannot process simple instructions, then how are we supposed to trust them with our money?

Been with Standard Bank, Investec, and FNB, and this has by far been THE WORST BANK we've ever dealt with. Would not recommend them to anyone