Worst BANK EVER

I have a personal loan with Nedbank, which is due to end in September 2025. Unfortunately, I lost my job in June 2024, and my account fell into arrears. When I found new employment in October 2024, I immediately contacted Nedbank to make payment arrangements.

I spoke to a lady named Granny in the Collections Department, who was helpful at the time and arranged for a 6-month payment plan—R500 per month to cover the arrears, in addition to my regular installments. The first two debits (November and December) went through as agreed, but after that, they stopped debiting my account without any communication.

Despite that, I continued to make manual payments in good faith (January to May). No one contacted me to say the account was still in arrears. Suddenly, two weeks ago, I received a call demanding immediate payment and accusing me of not honoring the arrangement—despite me having proof of both the agreement and all payments made.

To make matters worse, I’ve now been notified that Nedbank will be double-debiting my account, which will leave me with no money for essentials like food for my children. This treatment is not only unprofessional, it’s heartless. Instead of working with clients who are making an effort to pay, they punish them.

This experience has left me feeling completely betrayed and unsupported. Nedbank has shown no compassion, no accountability, and no interest in resolving this fairly.

I strongly advise others to think twice before banking with Nedbank. If this is how they treat loyal clients trying to recover from a tough time, I cannot recommend them to anyone.