Worst Bank ever

I was burgled on 19.05.2015, my handbag was ******, including my ID's, bank cards and drivers license. I phoned the bank to cancel my cards and order new ones. The person on the phone confirmed that new cards had been ordered, they would be ready within 4-5 days. I asked what I could do in the meantime to access my money and whether I would be able to identify myself with my passport in order to get a temporary card, as this was my only means of identifying myself - the person confirmed this. I went to Nedbank Festival Mall with my passport, I was told that in addition I needed my drivers license or ID. I told them it had been ******. They then requested proof of residence, and was subsequently told that the proof I gave them was not acceptable, as the \K"from \""Kempton Park\"" had not printed on the statement. <br> I requested to speak to a manager and was told there was no manager"