Worst bank ever...
<p>Nedbank Rosebank Mall</p> <p> <br />E027 12:27PM</p> <p> <br />Worst bank ever…</p> <p> <br />Waited 50 minutes before they eventually called my number... serious?</p> <p> <br />Inquiry to either unblock my MasterCard, American Express and Garage card or to order me new ones, which they could not do,</p> <p> </p> <p>Inquiry number 2 was to pay my full balance for my MasterCard in order to close this stupid card, which they could not do,</p> <p> </p> <p>Inquiry number 3 was to transfer my greenbucks points to my shopper’s card, which they could not do,</p> <p> <br />So wasted 50 minutes in a queue to be told that I’ve just wasted 50 minutes, which is pathetic…</p> <p>If the person who gives out the cards told me that in the first place I would not have been in the queue, even they guy who eventually helped me told me that he is not sure why I got that specific card…</p> <p> <br />Nedbank is useless, pathetic and most definitely losing a client due to the incompetence of the staff members…</p>
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
So almost a week later and still nothing?
How long does it take to investigate and resolve complaints?
So almost a week later and still nothing?
How long does it take to investigate and resolve complaints?
Queries has not been resolved, first of all it took you how long to eventually reply to all of my queries, secondly it took nedbank how long to eventually replace the cards?
Also up to date, have not received a valid explanation or excuse for that matter on why I had to wait 50 minutes in the queue?
Email send on 24 January 2017 I clearly asked for the amex and garage cards to be cancelled, which was not done,
Also asked for the points to be transferred to my existing shoppers card, which was not done,
Got a sms notifying me that the amex card is ready for collection, which I don't want,
Garage card also ready for collection, which I don't want,
Nothing about the shoppers card?
Not sure what was unclear about this?
Queries has not been resolved, first of all it took you how long to eventually reply to all of my queries, secondly it took nedbank how long to eventually replace the cards?
Also up to date, have not received a valid explanation or excuse for that matter on why I had to wait 50 minutes in the queue?
Email send on 24 January 2017 I clearly asked for the amex and garage cards to be cancelled, which was not done,
Also asked for the points to be transferred to my existing shoppers card, which was not done,
Got a sms notifying me that the amex card is ready for collection, which I don't want,
Garage card also ready for collection, which I don't want,
Nothing about the shoppers card?
Not sure what was unclear about this?