WORST BANK EVER

<p>I had been using my Nedbamk card in England for over a year. All of a sudden it was swallowed. I phoned up Nedbank who sent me in circles, no one really knowing why. The call centre and telephone service was a joke. Eventually I was told they ordered it to be swallowed as it was an old card and they were discontinuing all cards without chips. I was given no notification and being in another country I was told I will not be issued a new card unless I fly to South Africa and sign for it in one of their branches. I then got in contact with master card international who were very helpful and sent Nedbank an authorisation fax in order to send me a 30 day emergency card. I waited 7 days and still Nedbank had not been bithered to get back to master card. I have been waiting a couple months to get my money out. I was also told I needed to speak to the branch which issued my card; I called in and spoke to Lilly De villiers who was not much help, I asked her to speak with her manager (who was to busy of course), i left my mobile and asked her manager to get back to me, they havent responded at all. When calling Nedbank time and again, their staff suffer from a serious lack of training, transfering you from one department to another for extremely long amounts of time with no results. I was also told by Nedbank that if i went into any bank in the UK that I would be able to get money out if the UK bank would call them. Of course Nedbank cant tell you which bank does this, I tried 4 differnt banks and branches. Not one could do this illustrius servicve Nedbank claims to have. Then then told me to try foreighn exchanges, i tried two, none would help me. After all this time I asked if they could simply transfer the money into my UK bank account, of course they can they said, let me transfer you they said, that department is closed they said. Honestly, Nedbank is not just the worst bank ive ever dealt with but one of the worst companies I have EVER used. When I eventually get my money out of my account I will be closing my bank account with them and going to FNB who I have used in the past and they are so much better. I strongly recommend that every other Nedbank customer does the same. I have been going through this process of trying to get a card back from Nedbank for so long I couldnt even tell you half of the complaints in this review. Although saying that, their was one or two staff memebers which actually try and help me. The worst alsoo deserve a mention, Nondumiso Luthuli simply said Im sorry Nedbank cant help you, you wont be able to get your money out, goodbye.... NICE</p>