WORST BANK EVER

I actually should be giving this bank a minus 5 I opened an account online, 2 weeks later I hadn’t received any communication from them Then I went to the branch and asked them to check if my profile existed and it didn’t Therefore I opened another account, a week later I received a message that they’ll send my card via courier service and another one that I should pick my cards from the branch At the branch I discovered I have 2 bank accounts and will be receiving two sets of cards I received the one set of cards and activated the account by depositing a sum of money which reflected with immediate effect I then used a sum of R437 from the account on Sardines afternoon and to my surprise on Sunday my account was standing at-R437 balance I spent the entire day calling Nedbank call centre and the moment I give them my ID number the call goes off That happened 3 times Today is Tuesday I have already spent 45 minutes on the phone and no one has an explanation why and where my money went I’m at the branch and there’s still no explanation where my money is We’re trying to call the same call centre and I’ve already been dropped on the phone In all Nedbank is the worst bank I’ve ever come across and at this point I just want my money back and then I’ll cut ties with this terrible institution