worst bank ever

<p>I've settled my account and now they are failing to provide me with a settlement &nbsp;letter and notify me of a process from here on. &nbsp;I've never been confronted by a bank that deals with its customers in such a terrible and arrogant manner. I hate the lack of customer care. I've been calling back and forth for the past two weeks not being diverted from all sorts of locations. &nbsp;I'm sick and tired of them . I hate this bank!!!!!!</p>