Worst Bank ever!

I have been a customer at the gardens branch in Cape town for 2 years now and have had possibly the worst dealings with them regarding my account.

More than a month ago I got asked to update my visa information as it is going to expire at the end of October. This seemed simple enough at the time, having gotten everything I needed, and signed and sent all in, being told that it's fine and that there are no more problems.

BUT after more than 5 visits to the branch, still dealing with the same problem, I'm not so sure anymore.

One month ago Nedbank confirmed to me that everything was sorted and that I didn't need to worry anymore, but for the last two weeks I have received emails stating that Nedbank are going to close my account as they haven't recieved my documents. And when I reply back saying that the branch said everything was fine, I never get a reply back from them.

As a foreigner here working I can't afford to have my account closed for even a day, so I'm forced every time to go into Nedbank on my days off to sort out the problem. But then when I come to the branch the employees tell me everything is fine and that there is nothing to worry about. But yet I'm still recieving these threatening sms and mails about my account being closed.

I've simply had enough of it. I'd rather change to a bank that doesn't make it impossible for a hard working foreigner to have an account with them.

Or does someone at Nedbank actually want to be helpful for once and not have me running around in circles?