Worst bank customer service experience ever!

I have been sent from pillar to post by nedbank just to find someone who knows how to remove a temporary hold on my credit card. Went into the branch on crutches and the branch manager asked me to move from where I was seated to stand in a section that had no available seats. When you call, they transfer you all through the organisation and you end up right where you started. Then they give you email addresses to send documents to. Those emails either don’t work or they are completely ignored and not even acknowledged. When you follow up, people just tell you that’s not their job and you should wait for response from the right team. That right team never responds at all! Definitely won’t waste my time at nedbank again!